InterHost provides its clients with monthly reports of the contracted service's monitoring.
This standardized monitoring report contemplates the following:
Service Level Agreements (SLAs)
In Internet communications.
In
the services
In Time of Response
Other...
Availability of each service
Service's drop off.
Incidences responsible for service's interruption.
Incidences (that do not cause lesser availability).
Help desk report (communications grouped by typologies).
Redundant systems' service entrances.
Proactive actions.
Report of consumption of resources:
Network traffic
Equipment (CPUs, Disks, memory, etc.)
Shared
resources
Recommendations.
Planned stops itemization.
Web statistics.
Security auditory.
Entrances and exits from centers.